Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.

By purchasing online or offline from Swegways.co.uk you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.

References: Swegwaysco.uk is the company you have ordered from, customer/you/client is the client of Swegways.co.uk

Order Cancellation

Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be actioned within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If order has been booked with courier on our side at time of cancellation customer will be charged the relative postage costs, free shipping options will incur a £30 charge (including administration).

Returns Policy

For all returns you will first need to contact us, for UK customers see our contact page.

You have 14 days to cancel your order under our 14 day cooling off period, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. If good(s) have been used or damaged then we are unable to accept any return.
You’ll need to provide the following details with your consignment

1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. State the reason for return.

Any item you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.

Refunds
Once an order has been cancelled or returned for a refund the process can take up to 14 working days.

Faulty Items

If you have an item that you think is faulty then please use our reset guide which can be found here to reset your board. If the problem is not resolved by resetting then please refer to the section below.

If your item is within the 30 day cooling off period then a refund may be possible if board, charger or accessory are free of any damage and/or seals must be intact or else warranty void.

  • If the customer has had their board for 30 days or less, and their item is in pristine condition, they will be entitled to a free repair of any components needing repair;
  • If a customer has had their board for 30 days or less, and their board has no cosmetic damage, they will be exempt from the £30.00 assessment fee;
  • Photos/Video of the item must be seen by us in order for us to assess the cosmetic appearance of the item, prior to any engagement by us;
  • If a customer has had their board for 30 days or less and their item develops a fault, and their board has cosmetic damage, the customer will need to pay the £30.00 assessment fee so that our technicians can undertake a full inspection of the board in order to diagnose the fault and to ascertain the repair needed to remedy the item;
  • Due to the fact that the board has cosmetic damage, even if the customer has had the board for 30 days or less, they will be charged for any repairs needed to be undertaken;
  • The £30.00 assessment fee, will be deducted from the costs of any repairs undertaken.
  • Once you have had your item for more than 30 days, if a fault develops, we will automatically have to charge you a £30.00 assessment fee, even if the board has no cosmetic damage;
  • The £30.00 assessment fee will be deducted from any subsequent repair costs
  • If the swegway is returned to us and we find that it just needed to be recalibrated, you will incur a £30 charge to cover postage and assessment costs.

Courier charges

Courier charges for returns are at the customers’ expense, if defect is at the fault of Swegways.co.uk then postage costs will be reimbursed after we have inspected goods and determined liability. Please note postage costs will only be reimbursed up to the value of £9.99 only. Once items have been received and inspected a refund will then processed only if liability is determined in the favour of the customer and if the item is unused, pristine condition. If after inspection it is determined Swegways.co.uk is not at fault, goods will be returned to the customer at our expense. Please note, it can take up to 28 days for a return to be processed once we have received your consignment. If for any reason delivery can not be received, please ensure you contact the courier using the card details posted by them within 5 days to rearange delivery,or there will be additional delivery charges due to the item being returned to us.

Warranty
Our boards come with 12 Month manufacturer warranty to cover the internal battery.

Accordingly, the only repairs that will ever be undertaken free of charge will be remedial works to the internal battery, and again this will only be undertaken free of charge as long as the customer’s battery are still under warranty.

Please note, as per above, ONLY the internal battery is covered under warranty; no other component of the board including external hardware and internal hardware, mechanisms and software, are covered under any such warranty and will therefore be a charged repair costs if a repair is needed.

Due to the nature of the product we cannot be held responsible for misuse.

Board, charger or accessory must be free of any damage and/or seals must be intact or else warranty void.

Wrong or damaged item received
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item. Do not attempt to fix a faulty or damaged item as this will void the warranty and we will unable to accept any returns.

Items not received
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.

Promotional offers

From time to time we may run promotional or special offers. These terms apply to any offers available on Swegways.co.uk or it’s related social sites such as Facebook, Twitter or Instagram. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.

Safety notice

Using a Swegway board, like all sports, carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities. Familiarise yourself to stop (slide), mount and dis-mount and don’t board in traffic or other dangerous locations that may increase your risk.

Limitation of Liability
In no event shall Swegways.co.uk be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.