FAQ

Here’s a list of our most frequently asked questions, if your question isn’t on here please contact us at sales@swegways.co.uk or use our live support and we will be happy to answer any questions you may have.

Not at all, with a little practise getting the right balance anyone can do it. We do offer the correct safety gear which can be useful while learning!

Yes, everything available to buy on our site is in stock, unless stated otherwise.

Yes we are based in London,UK.

No we don’t, airlines wont ship lithium-ion batteries.

Delivery options vary from 1-3 working days.

We currently use DPD couriers for all shipping.

Yes you can! You will receive tracking info via text or email once the item has been dispatched.

Swegways can need recalibrating from time to time. This is very easy to do and solves 9/10 problems.

1) Put the swegway on charge for 2 hours and make sure its fully charged.

2) Turn off the swegway and make sure both sides of the boards are level.

3) Hold down the power button for 15 seconds, the led lights should start to flash in sequence, let them do this for 30 seconds.

4) Turn off the board.

5) Turn your board back on and your swegway should be good as new!

If this hasn’t helped please repeat steps 1-5 and if there isn’t an improvement, please get in contact with us, we’re happy to help ūüôā

If you are unhappy with your product, you have 14 days to return the item. The Item must be undamaged and returned in its original condition, packaging, with its charger and booklet. There will be a £30 administration charge for collecting the swegway.

Yes, upon completion of your order you will automatically receive an invoice to the email address you provided at checkout.

Yes, we can provide a refund up to 14 days after you have received the item if it is returned in its original condition and packaging. There will be a £30 administration charge for collecting the swegway.

We currently take payment via Barclays secure payment processor, which you can pay using a credit or debit card.

All our swegways come with a 12 months warranty on the battery, charger and charging port. We do not cover accidental damage or misuse. For full terms and conditions please see our terms & condition page.